Easy ways to change your Pheme password

There are now multiple new ways in which you can change your Pheme password or unlock your Pheme account.

There are now multiple new ways in which you can change your Pheme password or unlock your Pheme account.

Changing your password with Self Service Password Reset

You can now reset your Pheme password or unlock your account by using Multi-factor Authentication (MFA).

The new service, known as Self Service Password Reset (SSPR), can be accessed via https://uwa.edu.au/resetpassword. Simply visit the website and follow the prompts.

Unlike using the Pheme website, SSPR allows you to unlock your account if it has been locked by a number of failed log in attempts.

If you have not set up MFA yet, you will not able to use this service. Please contact the IT Service Desk or visit the MFA support kiosk at the Reid Library if you need help setting up MFA.

Changing your password via Microsoft and Office 365

To change your password using Microsoft, visit https://myprofile.microsoft.com (which is your UWA account security profile), click “Password” and change it as appropriate.

If you are using the online version of Office 365, you can also visit https://portal.office.com, click on the setting cog at the top right, and select “Change Password”.

Within a few minutes, your new password will synchronise to most other systems, including Pheme.

Choosing a suitable password

The complexity requirements for Pheme passwords have recently been updated.

Your password should be a minimum of eight characters. It must not the same as the last six passwords you used. It will need to contain three out of four of the following: one uppercase letter, one lowercase letter, a number and a special character.

Passwords cannot contain the user's account name or parts of the user's full name that exceed two consecutive characters.

We recommend you use at least one character requiring the use of the Shift key to type it, to improve your password strength.

Changing your password with Windows 10

If you are using Windows 10, you may receive a pop up on your device announcing your password is about to expire. Simply press your CTRL, ALT and DEL keys together to see the option to “Change Password”.?

Password support

It will still be possible to change your password using the Pheme website.

After you change your password, websites and devices may prompt you to enter your new password. If you experience difficulties with your password, contact the IT Service Desk. You will need to prove who you say you are if you call or email in.